Refund policy

1. Refund Policy

We do not offer refunds on any purchases. All sales are final.

1.1 Livestock (Coral & Fish)

Due to the sensitive and perishable nature of live animals, we do not offer refunds on coral or fish under any circumstances, except as covered under our Dead on Arrival (DOA) Policy outlined in Section 3.

1.2 Aquarium Hardware

All hardware sales are final. We do not accept returns or offer refunds on hardware items once purchased.

⚠ If you receive a hardware item that is damaged in transit, please contact us within 24 hours with photographic evidence and we will assess on a case-by-case basis.