Terms of service

Terms & Conditions

Coral, Fish & Aquarium Hardware Sales

Last updated: 25 June 2026

By placing an order with us, you agree to the following terms and conditions. Please read them carefully before purchasing. These terms apply to all sales of live livestock (coral and fish) and aquarium hardware.


1. Refund Policy

We do not offer refunds on any purchases. All sales are final.

1.1 Livestock (Coral & Fish)

Due to the sensitive and perishable nature of live animals, we do not offer refunds on coral or fish under any circumstances, except as covered under our Dead on Arrival (DOA) Policy outlined in Section 3.

1.2 Aquarium Hardware

All hardware sales are final. We do not accept returns or offer refunds on hardware items once purchased.

⚠ If you receive a hardware item that is damaged in transit, please contact us within 24 hours with photographic evidence and we will assess on a case-by-case basis.


2. Cancellation Policy

Orders may not be cancelled once they have been confirmed and processed. This applies to all livestock and hardware orders.

If you believe an error was made at the time of ordering, please contact us immediately. Cancellations are only considered at our sole discretion before the order has been packed or shipped.

⚠ Live livestock orders begin preparation shortly after confirmation. Cancellation requests made after packing has started will not be accepted.


3. Dead on Arrival (DOA) Policy

We take great care in packing and shipping all livestock. In the event that an animal arrives dead, the following policy applies:

3.1 Eligibility

A DOA claim is valid only if ALL of the following conditions are met:

  • The claim is submitted within 24 hours of confirmed delivery.
  • Clear photographic or video evidence of the dead animal is provided, with the animal still in the unopened or freshly opened bag.
  • The order was shipped under our Live Arrival Guarantee (LAG), this applies to all our shipments.
  • The animal was not subjected to improper acclimation, temperature extremes, or neglect after opening.

3.2 Live Arrival Guarantee (LAG)

We offer a full Live Arrival Guarantee on all livestock shipments, including cases where courier delays occur. If your livestock does not arrive alive due to transit conditions, including shipping delays beyond your control, you are covered under this policy.

3.3 Resolution

Approved DOA claims will be resolved by one of the following, at our discretion:

  • Store credit to the value of the affected livestock.
  • A replacement of equivalent livestock, subject to availability.

No cash refunds will be issued for DOA claims. Resolution is offered as store credit or replacement only.

3.4 How to Submit a DOA Claim

  • Contact us via [your contact method] within 24 hours of delivery.
  • Include your order number, a description of the affected animal(s), and clear photos or video.
  • Claims submitted after the 24-hour window will not be accepted, regardless of circumstances.


4. Delivery Policy

We offer TWO delivery methods for livestock and hardware orders:

4.1 Same-Day Airport-to-Airport (Recommended)

Livestock may be shipped same-day via Bidair Cargo airport-to-airport freight. This service is available for select routes and must be arranged in advance. The buyer is responsible for collection at the destination airport within the timeframe specified by the airline or freight carrier.

If you are unfamiliar with how Bidair Cargo works, please contact us on WhatsApp at

(Lior - +27 71 036 5513) and we will walk you through the process.

⚠ Failure to collect your shipment promptly may result in the death of livestock. We are not liable for losses resulting from delayed collection by the buyer.

4.2 Overnight Courier Door-to-Door

We recommend Bidair Cargo for overnight courier delivery of livestock to your door. Overnight courier orders are packed with appropriate insulation to ensure safe transit under our Live Arrival Guarantee.

If you are unfamiliar with how Courier Guy works, please contact us on WhatsApp at

(Lior - +27 71 036 5513) and we will walk you through the process.

4.3 Shipping Costs

Shipping costs are calculated at checkout and are the responsibility of the buyer. Shipping fees are non-refundable in all cases.

4.4 Packaging

All livestock is carefully packed with heat or cold packs if necessary (as seasonally appropriate), and secure bagging/packaging. Hardware is packaged to minimize transit damage.


5. General

  • We reserve the right to update these terms at any time. The current version will always be available on our website or upon request.
  • By completing a purchase, you confirm that you have read, understood, and agreed to these terms in full.
  • These terms do not affect your statutory rights where applicable under South African consumer law.


For queries, please contact us before placing your order.